Privacy & Policy

Confidentiality & Privacy Policy

Our providers are ethically and legally required to protect the confidentiality of their clients. Information will not be shared without written permission from the client or, if the client is a minor under the age of eighteen, written consent will be provided by the client’s parent or legal guardian.

There are, however, conditions under which a client’s confidentiality is released or not protected. These include:

Suspected child abuse or dependent adult or elder abuse, for which the provider is required by law to report this to the appropriate authorities immediately.

If a client is threatening serious bodily harm to another person(s), the provider must notify the police and inform the intended victim.

If a client intends to harm himself or herself, the provider will make every effort to enlist the client’s cooperation in ensuring their safety. If the client does not cooperate, the provider will take further measures without the client’s permission that are provided by law in order to ensure the client’s safety.

Information is released directly to the court for court-ordered evaluations or court testimony.

Please note: Insurance companies request that the client release information to them for certification of services or reimbursement.

When you hurt, your entire family hurts. At Old Towne Counseling our passion is helping families find their way home during troubled times. You don’t have to go through this alone. We can help you and your entire family make it through to a brighter tomorrow.
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